Support Your Team,
Every Step of the Way
Empower your employees with a centralized support system. Resolve queries faster, automate ticketing, and build a self-service knowledge base that keeps your workforce moving forward.
Automated
Ticket Management
Streamline your internal support with a smart ticketing system. Automatically route queries to the right department, track SLAs, and ensure no employee concern goes unheard.
Instant Ticket Creation
Employees can raise tickets via web, mobile app, or even Slack/Teams integration. Zero friction, total visibility.
Smart SLA Routing
Define custom SLAs for different ticket priorities and automatically escalate unresolved issues to ensure timely resolution.
Self-Service KB
Empower employees with a robust knowledge base. Reduce ticket volume by helping them find answers instantly.
"The automated ticketing workflow has reduced our resolution time by 70%. It's a game-changer for interior communication."
Morgan Blake
IT Operations
Total Support Control
Comprehensive features designed to handle employee queries with maximum efficiency and total transparency. Multi-channel Support Consolidate requests from Email, Chat, Mobile, and Web into a single, unified agent dashboard. SLA Monitoring Real-time tracking of response and resolution times against your organization’s defined service level agreements.
Multi-channel Support
Consolidate requests from Email, Chat, Mobile, and Web into a single, unified agent dashboard.
SLA Monitoring
Real-time tracking of response and resolution times against your organization's defined service level agreements.
Knowledge Management
Create, organize, and publish internal FAQs and help articles to promote self-service across the team.
Support Analytics
Identify bottlenecks with detailed reports on ticket volume, average resolution time, and agent performance.
Feedback & CSAT
Automatically gather feedback after ogni resolution to measure employee satisfaction with your support team.
Team Collaboration
Internal comments and ticket transfers make it easy for different departments to work together on a single query.
Transform Your
Internal Support Today
Build a faster, smarter, and more responsive workplace with Peanut Square’s Helpdesk.
Integrated Ticketing · Knowledge Base · Smart SLAs · Team Collab